Navigating Workplace Stress: Exploring the Roles of Work-Life Balance, Diversity and Inclusion, and the Mediating Influence of Employee Proficiency

Abstract

The work of this study investigates the interaction between work-life balance (WLB), diversity and inclusion (D&I), and employee proficiency (EP) impact on workplace stress in small and medium enterprises (SMEs) in Pakistan. In terms of research, the Job Demands-Resources Model and Social Support Theory are applied for a clarification on how EP-related factors are connected to perceived workplace stress, with EP mediating variable between these factors. The structured questionnaire and the data collected from 290 SME employees using a cross-sectional method were analyzed with statistical techniques like regression and mediation analysis. It emerged that robust WLB initiatives and inclusive practices both significantly reduce workplace stress as well as increase employee proficiency. They argued that the impact of WLB, D&I and workplace stress relationships is mediated by EP and found that the development of skills helps in mitigating workplace stress. Yet, the study reveals obstacles to rolling out these programs, like the cultural resistance to flexible work arrangements and (eventually) mismanagement of diversity programs that can ironically make work more stressful. This research underlines the integration of WLB, D&I and training programs to form healthier and more productive workplaces. Practically, designing flexible policies so that the risk is distributed over a large population; including those from all lifestyles; and finally, the need to develop skills to reduce stress at work. The study is restricted to Pakistani SMEs; however, it lays the foundations for further cross-cultural and longitudinal research, which could help understand these dynamics across organizational and cultural contexts.