Operational Managers’ Competencies Affecting Perceived Performance of Development Sector Projects in Pakistan

Abstract

Pakistan is currently enduring many development projects in order to improve the lifestyle of people. However, many challenges exist in the way of success of these projects including poor technologies, lack of proper policy framework, poor governance and leadership, lack of efficiency in resource utilization, lack of proper strategy formulation and poor project management. In these projects the role of operations manager lies around the implementation of accurate processes and practices throughout the organization therefore, it become essential to understand the competencies of operations managers towards the success of development sector projects. This study aims to measure the effect of individual-related five factors (technical competency, strategic orientation, age, experience, and qualification) of Operation managers on the perceived performance of development sector projects. The sample size (N = 81) comprises the Operational managers of Non-Governmental Organization (NGOs) working in literacy sector projects in Pakistan. It was inferred from the results that operations managers related five factors have a strong positive influence on development sector projects’ success. The outcomes of this study are helpful for the future researchers and the managers of NGOs to understand the association between personality related factors of Operations managers on their evaluation of performance of development sector projects in Pakistan.