[1]
M. A. Bhatti, M. Farhan, M. J. Ahmad, and M. N. Sharif, “The Impact of Social CRM Capabilities and Customer Engagement on the Firm Performance: Mediating Role of Social Media Usage”, Pak. J. Humanit. Soc. Sci, vol. 7, no. 3, pp. 313–324, Sep. 2019.