AHMAD, Munawar Javed; AHMAD, Norzieirani bt.; AHMAD, Norzieirani bt.; ZAKARIA, Nazlina. Service Recovery Performance: A Critical Review of Literature. Pakistan Journal of Humanities and Social Sciences, [S. l.], v. 6, n. 3, p. 390–411, 2018. DOI: 10.52131/pjhss.2018.0603.0054. Disponível em: https://journals.internationalrasd.org/index.php/pjhss/article/view/80. Acesso em: 4 may. 2024.