AHMAD, Munawar Javed; AHMAD, Norzieiriani; ZAKARIA, Nazlina. An Integrated Framework on Service Recovery Performance: The Mediating Role of Organizational Commitment. Pakistan Journal of Humanities and Social Sciences, [S. l.], v. 6, n. 2, p. 263–279, 2018. DOI: 10.52131/pjhss.2018.0602.0046. Disponível em: https://journals.internationalrasd.org/index.php/pjhss/article/view/72. Acesso em: 4 may. 2024.