BHATTI, Muhammad Azhar; FARHAN, Muhammad; AHMAD, Munawar Javed; SHARIF, Muhammad Naeem. The Impact of Social CRM Capabilities and Customer Engagement on the Firm Performance: Mediating Role of Social Media Usage. Pakistan Journal of Humanities and Social Sciences, [S. l.], v. 7, n. 3, p. 313–324, 2019. DOI: 10.52131/pjhss.2019.0703.0089. Disponível em: https://journals.internationalrasd.org/index.php/pjhss/article/view/40. Acesso em: 1 may. 2024.